Refund policy

HYDZ Traders is an authorised channel partner of Schneider Electric. All products we supply are genuine and come through the authorised channel.

Refunds
If there is a problem with a product you received from us, you are entitled to a refund. Please contact us with your order or invoice number, a description of the problem and photos if possible.

Returns
If a product has a problem, we will tell you how to return it to us when you contact us. Your refund will be arranged with you once we have the product.

Warranty
All products carry a 1-year warranty. Warranty claims are not honoured for damage caused by short circuits, double phasing or physical damage.

Refund policy

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